Refund Policy
This Refund Policy explains how refunds are handled for services and project work. Refund eligibility depends on the stage of delivery and the nature of the engagement.
Refunds are evaluated based on scope, timeline, and work already completed. Because services involve time and expertise, completed work is generally non-refundable.
Deposits or kickoff payments reserve capacity and scheduling. These payments are typically non-refundable once work begins or resources are allocated.
If a project is canceled before any work starts, you may request a partial refund of amounts paid. Administrative or processing costs may be deducted where applicable.
If cancellation occurs after work starts, refund consideration depends on documented progress. We may provide deliverables completed up to the cancellation date.
For phased projects, refunds are assessed per phase. Completed phases are not refundable once delivered or approved.
Revision rounds are part of the delivery process and do not constitute grounds for refunds. We work with you to address reasonable feedback within the agreed scope.
If you request changes that materially expand scope, additional fees may apply. Refunds do not apply to added scope that was requested and performed.
Delays caused by missing client inputs, approvals, or access credentials can affect timelines. Refunds are not issued for delays outside our control.
If a deliverable is defective relative to the agreed specification, we will make reasonable efforts to correct it. Corrections or remediation are the primary remedy over refunds.
Refund requests must be submitted with a clear description of the issue and relevant project details. We may require supporting documentation to evaluate fairly.
Approved refunds are issued to the original payment method when possible. Processing times may vary based on financial institutions and payment providers.
Chargebacks initiated without contacting us first may pause work and support while we investigate. We encourage resolution through direct communication before escalation.
Third-party fees (platform subscriptions, tool licenses, transaction fees) are generally non-refundable. Those costs are governed by the third party’s policies.
Performance-based expectations can be influenced by market conditions, offers, and traffic quality. Refunds are not granted solely due to unmet performance hopes without agreed guarantees.
Trials, audits, and discovery sessions are billed for time and expertise. These are typically non-refundable once delivered.
If we are unable to deliver a service due to our own constraints, we may offer a partial or full refund at our discretion. We may also propose alternative delivery options first.
Refunds do not apply to work delivered and approved by the client. Approval may be explicit or implied by continued use without timely objections.
Requesting a refund does not grant ownership of unfinished work unless specifically provided. Any permitted use of delivered materials remains subject to project terms.
We may update this Refund Policy to reflect operational changes. The version posted at the time of purchase generally applies unless required otherwise by law.
We aim to be fair and transparent in all decisions. If you believe a decision is incorrect, you may request a review with additional context.